Premium Travel Solutions That Set the Benchmark

Effective Date: January 1, 2024

1. Information We Collect

Benchmark Travel collects personal information necessary to provide exceptional travel services, including:

• Contact information (name, email, phone number, address)
• Travel preferences and requirements
• Payment and billing information
• Travel documents and identification details
• Communication records and service interactions

2. How We Use Your Information

We use your personal information to:

• Plan, book, and manage your travel arrangements
• Provide customer support and emergency assistance
• Process payments and maintain financial records
• Send important travel updates and confirmations
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We share your information only as necessary with:

• Travel suppliers (airlines, hotels, car rental companies)
• Payment processors and financial institutions
• Government agencies for travel documentation
• Emergency contacts as authorized by you

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. Contact us at [email protected] to exercise these rights.

6. Contact Information

For privacy-related questions or concerns, contact our Data Protection Officer at:

Email: [email protected]
Phone: +1 (212) 555-0147
Address: 425 Park Avenue, Suite 2200, New York, NY 10022, USA

Effective Date: January 1, 2024

1. Acceptance of Terms

By using Benchmark Travel's services, you agree to these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you and Benchmark Travel.

2. Service Description

Benchmark Travel provides professional travel planning, booking, and management services for corporate and leisure travelers. Our services include but are not limited to:

• Flight, hotel, and transportation bookings
• Travel itinerary planning and management
• 24/7 travel support and emergency assistance
• Corporate travel program management

3. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete travel information
• Maintaining valid travel documents
• Timely payment of all travel-related expenses
• Compliance with destination requirements and regulations
• Reviewing all travel confirmations and itineraries

4. Payment Terms

Payment is due upon booking confirmation unless alternative arrangements are made. Service fees are non-refundable. Cancellation and refund policies vary by supplier and will be clearly communicated at the time of booking.

5. Limitation of Liability

Benchmark Travel acts as an intermediary between clients and travel suppliers. Our liability is limited to the service fees paid. We are not responsible for supplier failures, travel delays, cancellations, or force majeure events.

6. Dispute Resolution

Any disputes will be resolved through binding arbitration in New York, NY, under the rules of the American Arbitration Association.

7. Contact Information

For questions about these terms, contact us at:

Email: [email protected]
Phone: +1 (212) 555-0147
Address: 425 Park Avenue, Suite 2200, New York, NY 10022, USA

Effective Date: January 1, 2024

Digital Millennium Copyright Act Policy

Benchmark Travel respects the intellectual property rights of others and expects our users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Filing a DMCA Notice

If you believe that your copyrighted work has been copied and is accessible on our website in a way that constitutes copyright infringement, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on our website
• Your contact information (address, telephone number, and email address)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy made under penalty of perjury

DMCA Agent Contact Information

Send DMCA notices to our designated agent:

DMCA Agent: Legal Department
Email: [email protected]
Address: 425 Park Avenue, Suite 2200, New York, NY 10022, USA
Phone: +1 (212) 555-0147

Counter-Notification

If you believe your content was removed in error, you may file a counter-notification with the same contact information above, including:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury of good faith belief that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

Repeat Infringer Policy

Benchmark Travel will terminate user accounts of repeat copyright infringers in appropriate circumstances.

Effective Date: January 1, 2024

General Data Protection Regulation (GDPR) Compliance

Benchmark Travel is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) for all individuals within the European Union and European Economic Area.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our travel service agreements
• Legitimate Interests: To improve our services and prevent fraud
• Legal Compliance: To meet regulatory and legal requirements
• Consent: For marketing communications and optional services

Your GDPR Rights

Under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Travel records are typically retained for 7 years for tax and legal compliance purposes.

Data Transfers

When transferring personal data outside the EU/EEA, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (212) 555-0147
Address: 425 Park Avenue, Suite 2200, New York, NY 10022, USA

Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with GDPR requirements.

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